The Leaders Guide to Managing People

• Autoři: Mike Brent; Fiona Dent
• Vydavatel: FT Publishing International
• Datum vydání: 4.12.2013
• Print ISBN-13: 978-0-273-77945-2
• Web ISBN-13: 978-0-273-78036-6
• Počet stran: 264

Obsah

Part 1: You

• 1: Your reputation
  • Components of reputation
  • Tips for success
• 2: Your career
  • Self-reflection
  • Focus on career future
  • Focus on my personal development
  • Tips for success
• 3: Your resilience
  • Features of resilience
  • Tips for success

Part 2: Your people

• 4: Coaching
  • Why coach?
  • Skills for effective coaching
  • Traps to avoid when coaching
  • When should we coach?
  • Tips for success
• 5: Influencing
  • The ten key principles of influencing
  • Tips for success
• 6: Facilitating
  • The role of the facilitator
  • Useful tools and methodologies for the facilitator
  • Strategies for facilitator intervention
  • Tips for success

  Team building

  • Introduction
  • The what, why and when of teams
  • Team processes and dynamics
  • Why teams go wrong
  • Tips for success
• 8: Motivation
  • Motivation and the individual
  • Motivation and others
  • Motivating high performers
  • Tips for success
• 9: Performance management
  • Performance planning
  • Performance development
  • Performance review
  • Tips for success
• 10: Conflict management
  • Conflict – a definition and causes
  • Typical descriptors of difficult people
  • Strategies for dealing with conflict
  • A process for conflict resolution
  • What not to do
  • Tips for success
• 11: Relational intelligence
  • Emotional self-awareness
  • Social awareness
  • Cultural awareness
  • Political awareness
  • Relational intelligence assessment
  • Tips for success

Part 3: Your business

• 12: Change
  • Types of change
  • Resistance to change
  • Models of change
  • Key themes of change
  • Self-reflection questionnaire: My attitude to change
  • Tips for success
• 13: Derailment
  • Sources of initial success
  • The darker side of strengths
  • Dynamics of derailment
  • What can you do to prevent derailment?
  • Derailment and transitions
  • Organisational derailment
  • Tips for success
• 14: Positive leadership behaviour
  • How to be appreciative
  • How to respond constructively to others
  • The solution-focused way
  • Four key approaches to a solution-focused way of leading people
  • Tips for success

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http://www.amazon.com/Leaders-Guide-Managing-People-Results/dp/0273779451